Privacy

Last updated October 5, 2026

This policy explains what personal information Moed House, based in Maryland (“Moed House”, “we”, “us”) collects when you visit moedhouse.com, sign up for our emails, or buy from us; how we use it; who we share it with; and the choices and rights you have. Questions: moedhouse@gmail.com.

1. What we collect

Sign-up details. Your email address, and a record of your consent, including when you gave it and the page you gave it on.
Order details. When you check out: your name, email, phone number, shipping and billing addresses, and what you ordered. Checkout runs on Shopify. Your card details go to Shopify and its payment providers; we never see or store your full card number.
Messages. What you send us when you email us.
Device and usage information. Our hosting and analytics provider, Vercel, receives your IP address, browser and device type, and the pages you visit, to serve the site, keep it secure and give us aggregate traffic and performance figures. Our analytics do not use cookies and cannot follow you from one day to the next or across other websites.
Cookies and browser storage. The site sets two cookies. moed_cart is set when you add something to your bag; it holds the ID of your bag for up to 30 days. moed_order is set when you open an order on our order-tracking page; it keeps that order open in your browser for 24 hours and is deleted after two days. It holds the order number and a coded value made from your email address, not the address itself. It also keeps two small settings in your browser for the current visit only: whether you have seen the opening animation, and a reduced-motion preference. Shopify sets its own cookies during checkout.

We do not collect sensitive information such as precise location, health, biometric or government ID information.

2. How we use it

To take, make and deliver your order, and to handle returns, exchanges and questions.
To send the emails you signed up for: drop and launch alerts and news from Moed House.
To run and secure the site, including preventing fraud, bots and abuse, and to understand in aggregate how it is used and how fast it loads.
To meet our legal, tax and accounting obligations.

We collect only what we need for these purposes and use it only for them.

We share personal information only with the service providers that help us run the store, and only what each needs to do its job:

Shopify — our online store, checkout and order management.
Payment providers — they process your payment at checkout.
Tapstitch, our production partner — makes and ships your order, so receives your name, shipping address and order details.
Shipping carriers — deliver your order.
Klaviyo — sends our emails.
Vercel — hosts the site and provides its analytics.

We may also disclose information when the law requires it, to protect the rights and safety of our customers or of Moed House, or to a successor if the business is sold or merged, in which case this policy continues to apply.

We do not sell personal information. We do not use it for targeted advertising or profiling, and we do not share it with advertising networks or data brokers.

4. Emails

Every marketing email we send has a link to unsubscribe at any time. We may still send you emails about an order you have placed.

5. How long we keep it

Order information: for as long as we need it to fulfil and support your order, and for as long as tax and accounting laws require.
Sign-up details: until you unsubscribe or ask us to delete them. After you unsubscribe we keep a record of it so that we do not contact you again.
Emails you send us: for as long as we need them to help you.

6. Your rights and choices

You can ask us to:

confirm whether we hold personal information about you, and give you access to it;
correct information that is inaccurate;
delete your information;
give you a copy of your information in a portable format; and
not sell your information or use it for targeted advertising or profiling (we do neither).

To make a request, email moedhouse@gmail.com with the subject “Privacy request”, or have someone you authorise make it for you. We will confirm your identity, usually by writing to the email address we hold for you, and respond within 45 days. If we need more time we will tell you why, and take no more than 45 more days. We will not treat you differently for exercising these rights.

Appeals. If we decline your request, you can appeal by replying to our decision or emailing moedhouse@gmail.com with the subject “Privacy appeal”. We will respond within 60 days and explain our reasons. If you are not satisfied, you can contact the Consumer Protection Division of the Maryland Attorney General.

Tracking signals. The site does not track you across other websites. We treat a Global Privacy Control signal from your browser as a request to opt out of sale and targeted advertising, which we do not do in any case, and we do not otherwise respond to Do Not Track signals.

7. Security

The site is served only over encrypted connections, and we use reasonable safeguards to protect personal information from loss, misuse and unauthorised access. No system is perfectly secure; if a breach affects your information, we will notify you as the law requires.

8. Children

The site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

9. Where your information is processed

Moed House is based in the United States, and your information is processed in the United States. Our service providers may process it in other countries under their own privacy policies.

10. Changes to this policy

We may update this policy from time to time; the date at the top shows when it last changed. If we make a significant change to how we use your information, we will say so on the site or by email before it takes effect.

11. Contact

Moed House, Maryland. Questions or requests about your privacy: moedhouse@gmail.com.