Returns & refunds

MOED HOUSE pieces are made to order. Please check the size guide and your order details before purchasing.

U.S. orders: We do not accept returns or exchanges for a change of mind or for a size or color selected incorrectly.

International orders: You may request a return for any reason within 14 days after delivery by emailing moedhouse@gmail.com. After contacting us, you have another 14 days to send the item to the return address we provide. You pay the cost of return shipping unless the item is defective or we sent the wrong item. You may inspect and try on the item as you would in a store, but additional use or damage may reduce the refund where permitted by law. For an eligible return of an entire order, we will also refund the original standard delivery charge. We will issue the refund within 14 days of your request, but may wait until we receive the item or proof that you sent it, where permitted by law.

Damaged, defective, misprinted, or incorrect items: Email moedhouse@gmail.com with your order number, a description, and clear photos as soon as you notice the problem. Contacting us within 7 days of delivery helps us resolve it faster. If we confirm the issue, we will provide a replacement at no cost or an appropriate refund. We cover any return shipping we require for a confirmed defect or fulfillment error. This reporting request does not limit your rights under applicable law.

Missing packages: Contact us with your order number so we can investigate. If the package is confirmed lost, we will offer a replacement or refund.

Changes and cancellations: Contact us as soon as possible. We can change or cancel an order only before production begins. Once production starts, changes and cancellations may no longer be possible.

Please contact us before mailing anything back. We will provide return instructions and the correct address. Refunds go to the original payment method; your payment provider may need additional time to post them.

This policy does not limit any rights you have under applicable law.