Shipping

MOED HOUSE garments are made to order. Each piece enters production after you place your order, then ships when it is ready. Production and delivery estimates are shown on the product page or at checkout when available. These are estimates, not guaranteed arrival dates.

Shipping options and cost

Available shipping methods, destinations, charges and any applicable taxes or duties are shown at checkout before you pay. We can ship only to addresses accepted at checkout. If your order is shipping internationally, you may be responsible for import duties or other charges collected by your country or carrier unless checkout says they are included.

Order updates

We will send an order confirmation to the email address you provide. When your order ships, we will send the tracking information available from the carrier. Tracking may take time to update after a label is created.

Delays

If we cannot ship your order within the time stated when you ordered, we will contact you and offer a new date or the option to cancel for a full refund. If you have a time-sensitive order, email moedhouse@gmail.com before purchasing.

Delivery problems

Please check your shipping address before placing your order and contact us promptly if it needs to change. Once production or shipping has begun, an address change may not be possible. If a package is missing, arrives damaged, or contains the wrong item, email moedhouse@gmail.com with your order number so we can investigate. Our Returns & refunds policy explains replacements and refunds.

This policy does not limit any rights you have under applicable law.