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Terms

Last updated September 25, 2026

These terms apply when you use moedhouse.com (the “site”), sign up for our emails, or buy from Moed House (“Moed House”, “we”, “us”). By using the site or placing an order, you agree to them. Our Privacy policy, Shipping policy and Returns & refunds policy are part of these terms. If you do not agree, please do not use the site.

1. Who we are

The site and store are run by Moed House, based in Maryland. You can reach us at moedhouse@gmail.com.

2. Using the site

You may use the site to browse and to buy for yourself. You agree not to:

  • use bots, scripts or other automated means to access the site, reserve products or place orders;
  • place fraudulent orders, or orders using payment details you are not authorised to use;
  • copy, scrape or reproduce the site or its content;
  • interfere with the site’s security or operation, or upload anything harmful to it; or
  • use the site in any way that breaks the law.

To place an order you must be at least 18, or the age of majority where you live, or order with the involvement of a parent or guardian.

3. Drops and availability

We release garments in limited drops. Before a drop is released, the site may show its garments without prices, and they cannot be ordered until the drop is live. Showing a product does not guarantee that it is available. Quantities may be limited, and we may limit the number of items per person, household or order.

4. Made to order

Our garments are made to order: each piece goes into production after you order it and is made by our production partner. Production and delivery times shown on the site and in our Shipping policy are estimates. Because every piece is printed and finished individually, small variations in colour, print placement and measurements from piece to piece are normal for garments made this way, and colours can look different from screen to screen. Please check the size chart on each product page before you order.

5. Prices and payment

Prices are in US dollars. Taxes and shipping are added at checkout, before you pay. Checkout and payment are handled by Shopify and its payment providers; we never see or store your full card details. If a product is listed at the wrong price or with wrong information because of an error, we may cancel orders for it and refund you in full, even after your order has been confirmed.

6. Orders and cancellations

Placing an order is an offer to buy the items in it. We accept your order when we send you an order confirmation. We may refuse or cancel an order, for example if an item is unavailable, if we suspect fraud or automated purchasing, or if there was an error in pricing or product information. If we do, we will refund any payment in full.

Because every piece is made to order, contact us as soon as possible if you need to change or cancel an order. Once production has started we may not be able to change or cancel it; after delivery, our Returns & refunds policy applies.

7. Shipping and delivery

Shipping options, costs and delivery estimates are shown at checkout and in our Shipping policy. If we cannot ship your order within the time we stated, we will tell you and give you the choice of agreeing to a new date or cancelling for a full refund. Responsibility for your order passes to you when it is delivered to the address you gave us.

8. Returns and refunds

Returns and refunds are covered by our Returns & refunds policy.

9. Emails

If you sign up for our emails, we will send you drop announcements and news from Moed House. Every email has a link to unsubscribe at any time.

10. Our designs and content

Everything on the site, including the Moed House name, the sigil and wordmark, our garment designs and graphics, photographs, video and text, belongs to Moed House or its licensors and is protected by intellectual property law. You may not copy, reproduce, sell or otherwise use any of it, including the designs on our garments, without our written permission. Buying a garment does not give you any rights to its design.

If you send us ideas, suggestions or other feedback, we may use them without any obligation to you.

11. Services we rely on

The site relies on services run by others, including Shopify for checkout and payments, shipping carriers for delivery, and Klaviyo for emails. Their own terms and privacy policies apply when you use them. Links to other websites are provided for convenience; we are not responsible for their content.

12. Your rights

We work to keep the site accurate and available, but we cannot promise it will always be free of errors or interruptions. If something is wrong with a product or an order, contact us and we will put it right under our policies and the law.

Nothing in these terms waives, limits or disclaims any right or remedy you have under federal or Maryland law, including the implied warranties that come with the goods we sell (Maryland Commercial Law § 2-316.1), or your right to enforce those rights in the ways the law allows.

13. Governing law and disputes

These terms are governed by the laws of the State of Maryland and applicable federal law. If you have a problem with an order or with the site, we would like the chance to put it right, so please contact us at moedhouse@gmail.com; most issues can be resolved quickly and informally. This does not affect any right you have to bring a complaint or claim, including to the Consumer Protection Division of the Maryland Attorney General.

14. Changes to these terms

We may update these terms from time to time; the date at the top shows when they last changed. The terms in place when you place an order apply to that order.

15. Contact

Questions about these terms: moedhouse@gmail.com.